p9999 Responsible Gaming — Your safety is our priority
Gaming should be a source of entertainment, not stress. p9999 gives you all the tools and support to play in a healthy and safe way.
What is responsible gaming?
Online gaming is primarily an entertainment activity. At p9999, we believe gaming is truly enjoyable only when a player plays with awareness and within their financial limits. Responsible gaming means keeping control over time and money, staying aware of why you are playing, and seeking help when needed.
We know that for some people gaming can become a problem. That is why p9999 keeps all its players equipped with the necessary tools and information so they can make informed decisions. Our 24/7 support team is always by your side — in Bengali and in English.
Never think of gaming as a source of income or a way to pay off debt. Only play with money you are prepared to lose. The most enjoyment comes when gaming stays planned and controlled.
Our Protection Tools
Deposit Limit Setting
You can set how much money you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Increasing a limit takes some time to become active, but reducing it applies right away.
Time-Out Feature
If you feel you need a break, use p9999's time-out feature to temporarily deactivate your account for 24 hours to 30 days. During this period you cannot take part in any games.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can close your account for the long term on your own. Let the support team know and they will help close your account permanently.
Time Management
p9999 uses a session-time tracker to let you know how long you have been playing. Reminders are sent after a set duration to help you stay aware.
24/7 Support
If you have any concerns about gaming, contact us at any time via live chat or email. The support team assists in Bengali and English — you can speak in whichever language is convenient for you.
Age Verification
To open an account at p9999, you must be 21 years of age or older. We verify age at registration, and additional verification steps are followed in suspicious cases.
Good Habits for Healthy Gaming
Following the habits below will keep gaming enjoyable at all times.
Set a budget before you play and do not go beyond that limit.
See gaming as entertainment, not as a way to earn money.
Set a time limit before each session and stick to it.
Do not place extra bets to try to recover money you have lost.
Avoid gaming when you are under stress or feeling low.
Give priority to spending time with family and friends and to other hobbies.
Never play with borrowed money or funds set aside for essential needs.
Be honest with yourself about your gaming habits and seek help if needed.
Warning Signs
If any of the following is happening in your life, it may be a sign of a gaming problem.
Financial confusion
You are struggling to cover daily essential expenses because you are trying to find money to play.
Unable to stop
Despite trying repeatedly, you cannot reduce or stop playing — your resolve to quit does not hold.
Hiding and lying
You are hiding your gaming habits from family or close ones, or lying about how much you play.
Mental dependence
Outside of playing time, you are constantly thinking about gaming and planning your next session.
Urge to recover losses
When you lose, you are developing a tendency to place larger bets to try to get that money back.
Relationship strain
Gaming is damaging your relationships with family, friends, or at work.
p9999 Protection Policy in Detail
How deposit limits work
At p9999 you can set daily, weekly, and monthly deposit limits on your account. The minimum deposit is ৳300. Once a limit is set, it takes effect immediately. If you want to increase the limit in the future, you will need to apply through support after the designated period. However, reducing a limit applies instantly at any time.
Self-exclusion process
If you feel you need a break from gaming, contact our support team via live chat or email at [email protected]. They will deactivate your account for a set period or permanently. While exclusion is active, no promotional communications are sent either.
Time-out and breaks
Sometimes taking a short break is enough. With p9999's time-out feature you can take a temporary break of 24 hours to 30 days. Logging in will not be possible during this time. Once the period ends, the account reactivates automatically. However, you can also move to self-exclusion while a time-out is still active.
Withdrawal policy and balanced gaming
The minimum withdrawal amount is ৳800. Money usually arrives within 30 minutes to 3 hours. You can withdraw via bKash, Nagad, or Rocket. Making regular withdrawals is part of healthy gaming habits. Repeatedly re-betting an accumulated balance may be a sign of a problem.
Need help? We are always here for you
If you have any concerns about gaming, talk to us right away. p9999's support team provides assistance 24/7 in Bengali and English. Email: [email protected] — we will handle your matter with care.