All your questions about p9999 answered here

Yes, withdrawals at p9999 are available 24 hours a day, 7 days a week. Your request will be processed at night, on Fridays, and on public holidays too. Whether you use bKash, Nagad, or Rocket, you can withdraw at any time. Holidays never cause delays.

The minimum withdrawal amount at p9999 is ৳800. This applies to all three methods: bKash, Nagad, and Rocket. If your balance is below ৳800, you cannot submit a withdrawal request, but you can still play.

Most withdrawals are completed within 30 minutes to 3 hours. The time depends on the mobile banking network status and account verification. If extra verification is needed for a first-time withdrawal, it may take a little longer.

No. Under p9999's security policy, withdrawals can only be made to a bKash, Nagad, or Rocket account registered in the player's own name. This is required to protect your account and prevent fraud. Requests to pay into a third-party wallet will not be accepted.

"Pending" means the request has reached our team and is being reviewed. It usually completes automatically. However, if it stays pending for more than 3 hours, contact us via live chat or email us at [email protected] with your withdrawal ID.

p9999 has 5 VIP levels in total: Bronze, Silver, Gold, Platinum, and Diamond. Every level comes with a weekly cashback benefit. The more active you are, the higher the level you can reach and the more benefits you enjoy.

The maximum weekly cashback for each level is: Bronze — 0.2%, Silver — 0.3%, Gold — 0.5%, Platinum — 0.6%, Diamond — 0.8%. Cashback is added directly to your account balance and can be used the following week.

Cashback is calculated based on your total bets for the week. It is credited to your account automatically at the end of the week — no separate claim needed. It applies regardless of wins or losses, so active players get something back every week.

Playing regularly and staying active is the main way to move up. The more you engage in gaming, the sooner you can advance to the next level. Activity in any category — slots, card games, or sports betting — counts toward your progress.

Diamond level players receive the highest weekly cashback (0.8%) along with priority support, early access to special promotions, and customized offers. Contact our live chat for full details on VIP benefits at higher levels.

First, make sure you are entering the correct username and password. Check that Caps Lock is off. If the problem continues, clear your browser cache and try again. If you still cannot log in, reset your password or email us at [email protected].

On the login page, click the "Forgot password?" link and enter your registered phone number or email. A verification code will be sent to you. Enter the code and set a new password. If you run into any issues, contact us directly via live chat.

Yes, you can log in from any device using your existing username and password. The first time you log in from a new device, a security verification may be required. Once you enter the code sent to your registered number, your account will open.

No. Under p9999's rules, each player may have only one account. Creating multiple accounts may result in all of them being suspended and your balance being forfeited. If you have a problem with an existing account, contact support instead of opening a new one.

The minimum deposit at p9999 is just ৳300. This applies to all three methods: bKash, Nagad, and Rocket. You can deposit ৳300 or any amount above that, and your first deposit is eligible for a bonus of up to 150%, worth up to ৳15,000.

Watch out for these warning signs: using money set aside for essential expenses to gamble, placing larger bets to chase losses, hiding your gaming from family or friends, being unable to stop playing, and your daily life being disrupted because of gaming. If you notice these signs, take a break and seek help.

Online gaming is an entertainment activity for adults. To protect minors from the risk of psychological and financial harm, p9999 strictly enforces an age limit of 21+. Age is confirmed during the registration and verification process.

Our responsible gaming page has detailed guidelines. To request a self-exclusion or cooling-off period, contact us directly via live chat or email us at [email protected]. For professional support, we recommend reaching out to a mental health specialist or a trusted helpline.

If you want to take a short break (cooling-off) or keep your account closed for a longer period (self-exclusion), let us know via our 24/7 live chat or email. The team will action your request promptly and support you through the entire process.